THURSDAY MARCH 31ST
8 PM EST/ 7 PM CST/ 5 PM PST
Guy Winch, Ph.D.
The Squeaky Wheel
Workarounds That Work
CALL IN LINE: 347-308-8478
LISTEN: Scott Cluthe’s Positively Incorrect!
Scott Cluthe has 2 great guests Thursday night. First is Guy Winch, Ph.D., licensed psychologist and author of The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships and Enhance Self-Esteem ( Walker & Company).
Scott then has a best of repeat, Russell Bishop, author of Workarounds That Work: How to Conquer Anything That Stands in Your Way at Work.
In the days of the horse and carriage, we complained much less and when we did, our complaints were more likely to get results. Today we complain about everything—yet most of us grumble, vent, and kvetch, neither expecting nor getting meaningful resolutions. Wasting prodigious amounts of time and energy on unproductive complaints also can take an emotional and psychological toll on our moods and well-being. We desperately need to relearn the art of complaining effectively.
Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we’re dealing with a rude store clerk, a bureaucrat, a coworker, our teenager or a spouse or partner who’s driving us crazy.
Complaining constructively can be extremely personally empowering and it can significantly strengthen our personal, familial and work relationships. Applying our newfound complaining skills to customer service representatives, corporate leaders, and elected officials increases the odds that our comments will be taken seriously. If we all complained more effectively, squeaky wheels could change our own lives, as well as the world, for the better.
He received his doctorate in clinical psychology from New York University in 1991 and completed a postdoctoral fellowship in family and couples therapy at NYU Medical Center. He has been working with individuals, couples and families in his private practice in Manhattan, since 1992. He is a member of the American Psychological Association. In addition to the Blog on this site, Dr. Winch also writes the popular Squeaky Wheel Blog on Psychologytoday.com.
About Russell Bishop. Having started five successful companies and consulted to leadership teams around the world, Russell has become a recognized expert in personal and organization transformation, helping individuals and companies create unparalleled success.
One of the early pioneers in the field of large group personal development, he created Insight Seminars in 1978. To date, well over one million people in 34 countries have graduated from Insight.
In 2000, Russell started Bishop & Bishop, a business consulting firm specializing in performance acceleration helping companies implement business strategies and achieve dynamic performance improvement. His clients include Fortune 500 companies in aerospace, pharmaceuticals and biotechnology, information technology, telecommunications and energy. He has extensive international experience working in England, France, Germany, Spain, Australia, Indonesia, Thailand, the Philippines and Hong Kong, as well as all across North and South America.
In addition to his consulting practice, Russell is the Senior Editor-at-Large for the Huffington Post. His weekly blog is read by tens of thousands of readers and focuses on improving the quality of life on every level.